Returns & Exchanges

At Value City Furniture, we want you to love your home, which is why we offer a 7-day return policy on most furniture items to ensure your complete satisfaction. If you are not entirely happy with your purchase, our team is here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Contact Customer Care

  Notify our guest services team within 7 days of delivery or pickup to initiate your return request and receive a return authorization.

• 2.
  Prepare Your Items

  Ensure all furniture is in its original, showroom condition and keep all original packaging and documentation ready for the return process.

• 3.
  Schedule a Pickup

  For delivered items, we will coordinate a convenient time for our professional team to arrive and inspect the furniture before transporting it back to our warehouse.

• 4.
  Receive Your Refund

  Once the items are inspected and received at our facility, we will process your refund to the original payment method, minus any applicable delivery or restocking fees.